A good live chat app will provide plenty of resources and customer support features to assist your team. Consider the following when choosing between LiveChat and Wati:
- Support Channels
LiveChat has a dedicated help center that allows you to simply type in your query and wait for a response. There is also a 24/7 chat widget that connects you directly to someone who can give you the answers you need.
On Wati, the help center is a little harder to locate, but if you scroll to the bottom of the page you will find it. Once there, you can easily type in whatsapp lead your query. The live chat widget is also conveniently located in the bottom right corner if you need instant access.
- Documentation and teaching resources
Wati has a handy “Watipedia” section that contains everything you need to know about using the app and how to make the most of your customer service strategy. All the information is arranged alphabetically, making it easy to find what you need.
LiveChat has a resources tab that will give you access to various pages where you can learn more about the app and customer support in general. The if you want to increase the engagement information is not as organized as what you will find on Wati, but it still covers a wide range of topics.
User feedback, reviews and ratings
User reviews and customer feedback can be your best tool when looking for a great live chat app. Wati, for example, has an impressive 4.5-star rating on Capterra, with many customers praising the platform’s ease of use.
LiveChat, on the other hand, has a malaysia numbers lst slightly higher Capterra rating of 4.6 stars. Customer feedback is that this app is great when it comes to improving communication between businesses and their customers.
However, a difference of 0.1 stars is not enough to choose between these two apps, so you should consider the specific features of each option that customers appreciate.
