Both JivoChat and LiveAgent offer customer tutorials, email support, and FAQs. The team is easy to get in touch with, and they make it easy for your customers to contact you.
Documentation and teaching resources
If you have any questions about how JivoChat works, the company is quick to respond. Its blog has a lot of information about chatbots and eCommerce, and its Help section has all sorts of tutorials on how to use the tool.
LiveAgent goes the extra mile when it comes to supporting channels and resources. They have a full-fledged online academy to help you become a specific database by industry customer service expert. In addition to that, you’ll find a glossary to look up terms you don’t understand, a support portal, and a blog.
User Feedback and Reviews
JivoChat has mixed reviews. G2 and Capterra give it 4.5/5 stars. Regardless, Trustpilot only gives it 2 stars.
LiveAgent has overall very positive reviews. In this case it has a rating of 4.5/5 from G2 and Capterra and 3.5/5 from Trustpilot.
Users love how easy it is to use JivoChat. However, most say need an alternative live chat app that the customer support team is very slow. LiveAgent users say that they get a lot of benefits from having all their customer inquiries in one place, but that their website crashes or takes a long time to load from time to time.
An alternative option to consider
JivoChat and LiveAgent are really great options for customer support. However, they are not the only ones. If you don’t like what either tool offers, you malaysia numbers lstcan check out Chatway live chat.
This live chat software lets you communicate with customers and website visitors quickly and professionally, and offers features that make it easy to provide quality support. These features include canned responses, full chat widget customization, multilingual support, mobile apps, and more.
Chatway has only two pricing plans; one is free and the other costs $9 per agent per month. This makes it one of the most affordable live chat tools online. The live chat app also has rave reviews from multiple platforms. It is definitely worth considering.
