3CX is more transparent about pricing, which suggests transparency and value. The more users you have, the more expensive it becomes, so its value depends on your setup and business goals.

Return on investment is something to consider before choosing a live chat tool. Think about the annual cost of a subscription versus the revenue you expect it to generate. Luckily, both platforms offer a free entry-level experience to learn more about how they can make a difference.

Customer Support & Resources

Something that Drift and 3CX have in common is excellent customer support. Whichever live chat tool you choose between these two, you will find plenty of help along the way.

Support Channels

Let’s start with Drift. Most of the customer service is done via live chat (which is to be expected, really). There are agents available 24/7 (if you have an Enterprise plan) to answer questions and support you with any issues, chatting in real time to resolve any issues that arise. Other support channels for Drift include:

• Telephone assistance
• Scheduled training sessions
• Raising a ticket (remote support for system issues)

3CX has all of Drift’s support channels, plus email support for less urgent issues. Like Drift, live chat support is the go-to solution, but phone support is also an important part of what the team does.

Documentation and teaching resources

Onboarding and user training are available with telemarketing data subscriptions to any of these chat apps. What differs is their approach to continuous learning.

Drift offers personalized service through dedicated success teams, who work with customers to help them get the most out of their experience. However, this only applies to certain plans (which cost a little more).

3CX, on the other hand, offers a wide selection of training videos and how-to guides available through an extensive Knowledge Base catalog . It is less with so many different templates  personal, but more accessible to a wider range of users.

User Feedback and Reviewsmobile numbers

Both of these chat apps have an extraordinarily high score when it comes to customer satisfaction. They have excellent ratings on Trustpilot malaysia numbers lst and other major review websites.

Customer reviews and ratings

62% of people gave Drift a five-star rating on Trustpilot, giving it an overall rating of 4.4. In comparison, 3CX received five stars from 75% of people, but has a slightly lower overall rating of 4.1%.