Of course, it also has live chat features. With it, you can use chatbots to send canned responses, proactive ways to start a conversation, and even track the customer journey.
Although not directly related to live chat features, LiveAgent does have a call center system. When you use it, you can manage all the calls your business mobile phone number data receives and transfer them if necessary.
If you want a platform to handle all your customer concerns, calls, and social media interactions, try LiveAgent. JivoChat is best for people looking for which Live chat tool works best software that is primarily geared toward live chatbots.
Here’s a comparison table to help you figure it all out:
Integration and compatibility
You will see the most common integrations in live chat software in JivoChat. It includes website builders, CRM systems, and messaging apps. Here are some of the options available:
- Chat
- WordPress
- Shopify:
- Wix.com
- Google Analytics
- Zapier
LiveAgent has a wide range of integrations. In addition to the average choices, it also works with enterprise tools and custom API integrations. Check malaysia numbers lst out the most important ones:
- Slack
- WordPress
- MailChimp
- Shopify:
- InvoiceBerry
- Netlip
- PayPal
- Asana
- Google Analytics
- Google Sheets
Both live chat tools are social media friendly and optimize how you use them to your advantage. The integrations offered by JivoChat are sufficient for most businesses, but LiveAgent has many more available.
Personalization and branding
If you want a chatbot to talk to your customers, you need to match your company branding. Otherwise, it will look out of place and unprofessional. JivoChat allows basic customization of the look of your chat widget and other branding elements.
LiveAgent does the same but with more advanced customization options for the chat widget and customer support team interface.
You could say that LiveAgent is a little more flexible when it comes to customization and branding. Both options are excellent though.
Performance and reliability
JivoChat and LiveAgent are reliable providers that achieve their goals as a business. They allow you to quickly resolve your customers’ concerns with their canned responses and AI assistants.
In short, responsiveness and speed will not be an issue with any of these tools. There is no big difference between them in this regard.
Prices and value for money
Pricing plans
Both live chat tools have a plan-based pricing system. Here are JivoChat’s options:
- Basic – Free
- Professional – $19/per agent monthly – If billed annually
- Enterprise – $38/per agent monthly – If billed annually
Now let’s check out LiveAgent pricing plans:
